Returns and refunds policy

At Voicit, we want you to be completely satisfied with your purchase. That's why we offer a clear returns and refunds policy, in compliance with the Spanish Consumer Law (Royal Legislative Decree 1/2007).

Right of Withdrawal

• All our products have a delivery time of 14 calendar days from the date of receipt of the order to exercise the right of withdrawal, without needing to justify the return.
• To exercise this right, please contact us via [email/contact] indicating your order number and the product you wish to return.

Return Procedure

• Once we receive your notification, we will tell you how to send the product back.
• The product must be returned in its original packaging, in good condition and without signs of use that could affect its integrity.
• Return shipping costs will be borne by the customer, unless the product arrives defective or incorrect.

Refund

• Once the returned product has been received and checked, We will issue the refund. by the same payment method used within a maximum period of 14 days.
• The refund will include the price of the product and any shipping costs paid, except for return shipping costs if they are the customer's responsibility.

Exceptions to the Right of Withdrawal

• Product returns are not accepted personalized or made to measure.
• Products that have been used in a way that affects their integrity They may not be refundable.

Legal Guarantee

• All our products feature a minimum 2-year warranty due to manufacturing defects.
• During the first year, any defect is presumed to have existed at the time of delivery, unless proven otherwise by the seller.

Direct point of contact

• At all times, You will have a direct point of contact with us For any questions, issues, or return requests, we guarantee fast and secure service for your purchase. Contact us: support@voicit.com or WhatsApp +34 624 059 266. You will receive a response in less than 24 hours.